Store Manager

General Function: Responsible for daily operations and profitability of one or more Check 'n Go locations. Primary responsibility for site operations, customer service, collections and the leadership of Customer Service Representative(s).
Duties & Responsibilities:
Daily Store Operations
Provide superior customer service to Check 'n Go customers by greeting customers, complete customer applications, enter information into computer, putting customers on the correct due date, following established policies and procedures, ensuring that transaction check numbers match checks in STARS system and process loan applications per established guidelines.
Perform customer verifications.
Answer telephone inquiries providing superior customer service in response to general questions, customer applications, requests or other issues. Place outgoing customer courtesy calls and appointment reminders in accordance with federal regulations and store operating procedures.
Escalate customer complaints to the DDO, if unable to resolve the issue directly with the customer.
Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed.
Ensure customer counter area and store is clean and stocked with the supplies necessary to conduct daily business. Ensures store appearance (internal and external) is maintained to company standards.
Execute all Company marketing plans and programs, ensuring precise and timely set-up, excellent execution and within established deadlines.
Responsible for compliance with company/State policy and procedure including Federal regulation where applicable. Ensures CFSA best practices are maintained.
Assist's with the following areas:
Store Opening and Closing procedures.
Call banks to determine if checks returned for non-sufficient funds (NSF) can be collected.
Makes bank runs to collect on NSF checks.
Courtesy Calls
Maintain accurate store and bank records
Order and maintain store supplies
Approve initial and subsequent customer transactions.
Follow established Check 'n Go operational and Human Resource policies and procedures.
Communicate with supervisor (DDO) regarding store operations, staffing needs, business and advertising needs.
Responsible for timely daily check/cash bank deposits, over/short reports, daily store reports and other financial reporting.
Responsible for handling and counting currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash draw and other cash handling requirements.
Ensure that store adheres to established collection policies.
Responsible for meeting profitability results.
Serve as subject matter expert in operations and policies, and provide leadership to store employees.
Recruit, interview, recommend for hire, oversee work of and train one or more Customer Service Representatives.
Coordinate and maintain store staff schedules
Ensure that staff provides excellent customer service.
Addresses Market interest items and keeps appropriate leadership informed (i.e. competition, etc.).
Is responsible for the overall accountability, profitability and day to day business of the assigned location(s).
Participate in roadside marketing as needed.
Participate in field collections as needed
Other duties as assigned.

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