Public Safety Dispatcher I
3.
3 Banning, CA Banning, CA Full-time Full-time $56,243.
20 - $76,107.
20 a year $56,243.
20 - $76,107.
20 a year 4 days ago 4 days ago 4 days ago Description Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others? The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.
JOB DEFINITION:
Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.
The ideal candidate will:
Enjoy working in a diverse environment Have excellent people skills Be a self-starter, flexible, reliable, detail oriented, ethical, and trustworthy Be compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public Love and serve their community as well as members of their team About the City of Banning The City of Banning is located in the San Gorgonio Pass area of Southern California.
The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County.
However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels.
Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community's needs.
The City provides competitive salaries, outstanding benefits and professional growth opportunities.
City Vision The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.
Core Values Customer Service Excellence:
We excel in what we do by staying responsive, flexible, patient, effective, and professional.
Integrity:
We are ethical, accountable and compliant with our responsibility to the public and community.
Teamwork:
We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
Yes-Minded:
We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.
Performance Expectations Management:
Able to independently assess and organize personal work performance while contributing to the overall organization.
Teamwork:
Demonstrates ability and willingness to work collaboratively with a team.
Communication:
Communicates effectively with peers, supervisors, subordinates, and individuals to who service is provided.
Examples of Duties
Essential Functions:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.
Shown are duties intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
REPRESENTATIVE DUTIES:
Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified.
Answers, identifies and prioritizes emergency and non-emergency calls and requests for service.
Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
Tracks location and availability of law enforcement and other service responders.
Monitors and maintains contact with situation and individuals involved.
Conducts regular and periodic checks regarding status of officers and others dispatched to calls.
Accesses a variety of local, state and/or national databases, researches information and responds to requests for data and information.
Updates and maintains a variety of files and records.
Logs calls and related information into electronic and/or manual recording systems.
Operates a computer to maintain information and data.
Performs other duties as assigned or required.
Typical Qualifications MINIMUM
Qualifications:
A high school diploma or GED AND one (1) year of customer service or secretarial experience.
Emergency services dispatching experience, or experience, paid or volunteer, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED.
KNOWLEDGE and SKILLS:
Knowledge of applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives Knowledge of the City's and the Department's policies and procedures Knowledge of radio operation methods and techniques Knowledge of the principles of file and records management Knowledge of computer aided dispatch systems Skill in reading, understanding, interpreting and applying relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives Skill in assessing and prioritizing multiple tasks, projects and/or demands Skill in working within deadlines to complete projects and assignments Skill in assessing, analyzing, identifying and implementing solutions to complex problems Skill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning and in operating a personal computer utilizing a variety of software applications.
RETIREMENT:
New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula.
New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law.
The City also participates in Social Security.
AGENCY SHOP/DUES DEDUCTIONS:
Employees may choose to join IBEW (International Brotherhood of Electrical Workers) or pay them a service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW.
CAFETERIA PLAN/
Benefits:
The City contributes $1,400 per month to each employee for health, dental, vision, life, and disability insurance and the remaining goes into a deferred compensation program.
City reimburses employee a maximum of $250 for eyewear every fiscal year.
Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency.
DISABILITY INSURANCE:
Employees pay for a short/long term disability plan with a 7-day elimination period.
HOLIDAYS/VACATION/SICK/BEREAVEMENT LEAVE:
City employees receive thirteen (13) paid holidays per year.
After completion of probation period:
Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days.
Twelve (12) days of sick leave per year.
Three (3) working days of bereavement leave for immediate family not subject to waiting period.
COMPUTER LOAN PROGRAM:
Interest free loan program for the purchase of a computer available, after completion of probationary period.
DIRECT DEPOSIT:
The City has a mandatory policy for all employees of direct deposit of payroll checks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
3 Banning, CA Banning, CA Full-time Full-time $56,243.
20 - $76,107.
20 a year $56,243.
20 - $76,107.
20 a year 4 days ago 4 days ago 4 days ago Description Do you enjoy working with a diverse group of people? Do you enjoy serving the public? Do you enjoy being part of a team committed to serving the needs of others? The City of Banning is seeking qualified candidates to fill vacancies for a Public Safety Dispatcher.
JOB DEFINITION:
Under general supervision, performs duties associated with receiving emergency and non-emergency calls for Police service and dispatching appropriate units to assist the public.
The ideal candidate will:
Enjoy working in a diverse environment Have excellent people skills Be a self-starter, flexible, reliable, detail oriented, ethical, and trustworthy Be compassionate, courteous, friendly, helpful, understanding, open minded, professional and fair when dealing with the public Love and serve their community as well as members of their team About the City of Banning The City of Banning is located in the San Gorgonio Pass area of Southern California.
The community of over 30,000 people is diverse with income levels slightly lower than other areas of Riverside County.
However, growth and development is occurring rapidly, which will create new jobs, increase the population and raise income levels.
Our employees are the most important asset in preserving our Proud History, Creating a Prosperous Tomorrow, and in responding to the community's needs.
The City provides competitive salaries, outstanding benefits and professional growth opportunities.
City Vision The City of Banning promotes and supports a high quality of life that ensures a safe and friendly environment, fosters new opportunities and provides responsible, fair treatment to all and is the pride of its citizens.
Core Values Customer Service Excellence:
We excel in what we do by staying responsive, flexible, patient, effective, and professional.
Integrity:
We are ethical, accountable and compliant with our responsibility to the public and community.
Teamwork:
We work together and maintain great communication and respect and foster a fun and enjoyable atmosphere to take pleasure in what we do.
Yes-Minded:
We recognize diversity and maintain a positive attitude to do all we can to serve the community in the safest and most responsible manner.
Performance Expectations Management:
Able to independently assess and organize personal work performance while contributing to the overall organization.
Teamwork:
Demonstrates ability and willingness to work collaboratively with a team.
Communication:
Communicates effectively with peers, supervisors, subordinates, and individuals to who service is provided.
Examples of Duties
Essential Functions:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification.
Shown are duties intended to provide a representative summary of the major duties and responsibilities.
Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
REPRESENTATIVE DUTIES:
Undertakes and provides a variety of law enforcement radio-dispatch and information support services associated with assessing caller needs, dispatching law enforcement, medical and/or other public safety services required specific to the need identified.
Answers, identifies and prioritizes emergency and non-emergency calls and requests for service.
Assesses, analyzes, evaluates and processes emergency and/or routine requests for law enforcement, medical and/or related services/assistance.
Tracks location and availability of law enforcement and other service responders.
Monitors and maintains contact with situation and individuals involved.
Conducts regular and periodic checks regarding status of officers and others dispatched to calls.
Accesses a variety of local, state and/or national databases, researches information and responds to requests for data and information.
Updates and maintains a variety of files and records.
Logs calls and related information into electronic and/or manual recording systems.
Operates a computer to maintain information and data.
Performs other duties as assigned or required.
Typical Qualifications MINIMUM
Qualifications:
A high school diploma or GED AND one (1) year of customer service or secretarial experience.
Emergency services dispatching experience, or experience, paid or volunteer, in a law enforcement agency, or completion of a POST Dispatcher training course, or courses in Administration of Justice and/or Criminal Justice is PREFERRED.
KNOWLEDGE and SKILLS:
Knowledge of applicable City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders and other operational guidelines and directives Knowledge of the City's and the Department's policies and procedures Knowledge of radio operation methods and techniques Knowledge of the principles of file and records management Knowledge of computer aided dispatch systems Skill in reading, understanding, interpreting and applying relevant City, County, State and Federal statutes, rules, regulations, ordinances, codes, administrative orders, policies and procedures and other operational guidelines and directives Skill in assessing and prioritizing multiple tasks, projects and/or demands Skill in working within deadlines to complete projects and assignments Skill in assessing, analyzing, identifying and implementing solutions to complex problems Skill in establishing and maintaining effective working relations with co-workers, staff, vendors, contractors, visitors, the general public and others having business with the City of Banning and in operating a personal computer utilizing a variety of software applications.
RETIREMENT:
New employees with recent service with CalPERS pay up to 7% of the employee rate with the 2% @ 60 Plan and 3 Year Average formula.
New hires with no CalPERS service as of January 1, 2013, will pay 7% of the employee rate and will be subject to the 2% @ 62 Plan, with 3 Year Average formula and a mandatory contribution of normal costs as established by the new Pension Reform Act Law.
The City also participates in Social Security.
AGENCY SHOP/DUES DEDUCTIONS:
Employees may choose to join IBEW (International Brotherhood of Electrical Workers) or pay them a service fee in an amount not to exceed the standard initiation fee, periodic dues and general assessments of IBEW.
CAFETERIA PLAN/
Benefits:
The City contributes $1,400 per month to each employee for health, dental, vision, life, and disability insurance and the remaining goes into a deferred compensation program.
City reimburses employee a maximum of $250 for eyewear every fiscal year.
Employees who reside within City limits shall receive $150 per month as a discount against the cost of electric and water service during the period of such residency.
DISABILITY INSURANCE:
Employees pay for a short/long term disability plan with a 7-day elimination period.
HOLIDAYS/VACATION/SICK/BEREAVEMENT LEAVE:
City employees receive thirteen (13) paid holidays per year.
After completion of probation period:
Ten (10) days annual vacation, additional vacation after five (5) years up to a maximum of twenty (20) days.
Twelve (12) days of sick leave per year.
Three (3) working days of bereavement leave for immediate family not subject to waiting period.
COMPUTER LOAN PROGRAM:
Interest free loan program for the purchase of a computer available, after completion of probationary period.
DIRECT DEPOSIT:
The City has a mandatory policy for all employees of direct deposit of payroll checks.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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